{"id":3978,"date":"2026-02-13T13:52:01","date_gmt":"2026-02-13T10:52:01","guid":{"rendered":"https:\/\/www.bodhi.com.tr\/geri-odeme-ve-iade-politikasi\/"},"modified":"2026-03-26T10:21:48","modified_gmt":"2026-03-26T07:21:48","slug":"exchange-and-return-policy","status":"publish","type":"page","link":"https:\/\/www.bodhi.com.tr\/en\/exchange-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<h5 class=\"p1\" style=\"text-align: center;\"><b>REFUND &amp; RETURN POLICY<\/b><\/h5>\n<p class=\"p2\"><b>Last Updated:<\/b> {{siparis_tarihi}}<\/p>\n<p class=\"p2\">At <b>BODHI (Horus Trade)<\/b>, we are committed to delivering high-quality, handmade products crafted with care. As many of our products are made-to-order, our return and refund policy is structured to balance customer satisfaction with the nature of our production process.<\/p>\n<p class=\"p4\"><b>1. RIGHT OF WITHDRAWAL (EU &amp; INTERNATIONAL CUSTOMERS)<\/b><\/p>\n<p class=\"p2\">If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within <b>14 days<\/b> of receiving your order, without providing any reason.<\/p>\n<p class=\"p2\">To exercise your right of withdrawal, you must notify us at:<br \/>\n<b>support@bodhi.com.tr<\/b><b><\/b><\/p>\n<p class=\"p2\">After notifying us, you must return the product within <b>14 days<\/b>.<\/p>\n<p class=\"p4\"><b>2. RETURNS \u2013 GENERAL CONDITIONS<\/b><\/p>\n<p class=\"p2\">To be eligible for a return:<\/p>\n<ul class=\"ul1\">\n<li class=\"li5\">The item must be <b>unused and unworn<\/b><b><\/b><\/li>\n<li class=\"li5\">The item must be in its <b>original condition and packaging<\/b><b><\/b><\/li>\n<li class=\"li5\">The item must be <b>resalable<\/b><b><\/b><\/li>\n<li class=\"li5\">Proof of purchase is required<\/li>\n<\/ul>\n<p class=\"p2\">We reserve the right to refuse returns that do not meet these conditions.<\/p>\n<p class=\"p4\"><b>3. NON-RETURNABLE ITEMS<\/b><\/p>\n<p class=\"p2\">Due to the nature of our products, the following items are <b>not eligible for return<\/b>:<\/p>\n<ul class=\"ul1\">\n<li class=\"li5\"><b>Made-to-order \/ custom-made products<\/b><b><\/b><\/li>\n<li class=\"li5\"><b>Handmade items produced specifically for your order<\/b><b><\/b><\/li>\n<li class=\"li5\">Products customized in size, color, or design upon request<\/li>\n<li class=\"li5\">Items that have been used, worn, or damaged by the customer<\/li>\n<li class=\"li5\">Items unsuitable for return due to hygiene reasons once opened<\/li>\n<\/ul>\n<p class=\"p4\"><b>4. RETURN PROCESS<\/b><\/p>\n<ol class=\"ol1\">\n<li class=\"li5\">Contact us at <b>support@bodhi.com.tr<\/b><b><\/b><\/li>\n<li class=\"li5\">Wait for return approval and instructions<\/li>\n<li class=\"li5\">Ship the item to the provided return address<\/li>\n<li class=\"li5\">Provide tracking information<\/li>\n<\/ol>\n<p class=\"p2\">Returns sent without prior approval may not be accepted.<\/p>\n<p class=\"p4\"><b>5. RETURN SHIPPING COSTS<\/b><\/p>\n<ul class=\"ul1\">\n<li class=\"li5\"><b>International orders:<\/b> Return shipping costs are the responsibility of the customer<\/li>\n<li class=\"li5\"><b>Defective or incorrect items:<\/b> Shipping costs are covered by BODHI<\/li>\n<\/ul>\n<p class=\"p2\">We recommend using a trackable shipping service, as we are not responsible for lost returns.<\/p>\n<p class=\"p4\"><b>6. REFUNDS<\/b><\/p>\n<p class=\"p2\">Once your return is received and inspected:<\/p>\n<ul class=\"ul1\">\n<li class=\"li5\">You will be notified of approval or rejection<\/li>\n<li class=\"li5\">If approved, your refund will be processed within <b>14 days<\/b><b><\/b><\/li>\n<li class=\"li5\">Refunds will be issued to your original payment method<\/li>\n<\/ul>\n<p class=\"p4\"><b>7. LATE OR MISSING REFUNDS<\/b><\/p>\n<p class=\"p2\">If you have not received your refund:<\/p>\n<ul class=\"ul1\">\n<li class=\"li5\">Check your bank account again<\/li>\n<li class=\"li5\">Contact your payment provider<\/li>\n<li class=\"li5\">Then contact us at <b>support@bodhi.com.tr<\/b><b><\/b><\/li>\n<\/ul>\n<p class=\"p4\"><b>8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS<\/b><\/p>\n<p class=\"p2\">If you receive a defective, damaged, or incorrect item:<\/p>\n<ul class=\"ul1\">\n<li class=\"li5\">Contact us within <b>48 hours of delivery<\/b><b><\/b><\/li>\n<li class=\"li5\">Provide photos and order details<\/li>\n<\/ul>\n<p class=\"p2\">We will offer:<\/p>\n<ul class=\"ul1\">\n<li class=\"li5\">Replacement<\/li>\n<li class=\"li5\">Repair (if applicable)<\/li>\n<li class=\"li5\">Full or partial refund<\/li>\n<\/ul>\n<p class=\"p4\"><b>9. EXCHANGES<\/b><\/p>\n<p class=\"p2\">We only replace items if they are defective or damaged.<br \/>\nFor size or preference changes, please contact us for case-by-case support.<\/p>\n<p class=\"p4\"><b>10. CUSTOMS, DUTIES &amp; TAXES<\/b><\/p>\n<p class=\"p2\">For international orders:<\/p>\n<ul class=\"ul1\">\n<li class=\"li5\">Customers are responsible for <b>customs duties, taxes, and import fees<\/b><b><\/b><\/li>\n<li class=\"li5\">These charges are <b>non-refundable<\/b><b><\/b><\/li>\n<\/ul>\n<p class=\"p2\">If a shipment is refused due to customs charges, any return costs or losses may be deducted from the refund.<\/p>\n<p class=\"p4\"><b>11. LIABILITY DISCLAIMER<\/b><\/p>\n<p class=\"p2\">BODHI is not responsible for:<\/p>\n<ul class=\"ul1\">\n<li class=\"li5\">Delays caused by shipping carriers<\/li>\n<li class=\"li5\">Customs clearance delays<\/li>\n<li class=\"li5\">Lost packages without tracking<\/li>\n<\/ul>\n<p class=\"p4\"><b>12. CONTACT INFORMATION<\/b><\/p>\n<p class=\"p2\">For all return and refund inquiries:<\/p>\n<p class=\"p2\"><b>support@bodhi.com.tr<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>REFUND &amp; RETURN POLICY Last Updated: {{siparis_tarihi}} At BODHI (Horus Trade), we are committed to delivering high-quality, handmade products crafted with care. As many of our products are made-to-order, our return and refund policy is structured to balance customer satisfaction with the nature of our production process. 1. RIGHT OF WITHDRAWAL (EU &amp; INTERNATIONAL CUSTOMERS) [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3978","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bodhi.com.tr\/en\/wp-json\/wp\/v2\/pages\/3978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bodhi.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bodhi.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bodhi.com.tr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bodhi.com.tr\/en\/wp-json\/wp\/v2\/comments?post=3978"}],"version-history":[{"count":16,"href":"https:\/\/www.bodhi.com.tr\/en\/wp-json\/wp\/v2\/pages\/3978\/revisions"}],"predecessor-version":[{"id":7287,"href":"https:\/\/www.bodhi.com.tr\/en\/wp-json\/wp\/v2\/pages\/3978\/revisions\/7287"}],"wp:attachment":[{"href":"https:\/\/www.bodhi.com.tr\/en\/wp-json\/wp\/v2\/media?parent=3978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}